SERVICES

Virtual Assistant Services That Give You Your Time Back

Swift BPO virtual assistants take calendar management, inbox triage, lead generation, and day-to-day admin off your plate — working in your time zone as a genuine extension of your team.

What Our Virtual Assistants Handle Every Day

No two businesses hand off the same work, which is why every Swift BPO VA engagement starts with a scoping call rather than a fixed task list. That said, most clients start their VA off with a mix of the following:

Calendar & inbox management — scheduling meetings across time zones, triaging email, flagging anything that needs your personal attention.
Lead generation & outreach — building prospect lists, sending first-touch emails, qualifying inbound enquiries before they reach your sales team.
Data & CRM upkeep — logging calls, updating contact records, keeping your pipeline accurate so your reporting is trustworthy.
Travel & meeting logistics — booking flights and hotels, preparing agendas, and circulating minutes within hours of a call ending.
Customer follow-ups — chasing quotes, confirming orders, and closing the loop on the small things that otherwise fall through the cracks.
General business administration — anything repeatable that currently eats into your week: invoice chasing, document formatting, research tasks, and more.

As trust builds, most clients expand their VA’s remit — many of our longest-standing accounts started with three or four tasks and now run entire back-office functions through their VA.

Why Businesses Outsource Their VA Role to Swift BPO

Hiring an in-house personal assistant in the UK typically costs £28,000–£35,000 a year before National Insurance, pension contributions, sick pay, and recruitment fees are added on — often pushing the true cost past £40,000. A Swift BPO virtual assistant delivers the same day-to-day coverage, full-time, part-time, or hourly, for 50–70% less, with none of the fixed overhead and no notice period if your needs change.

50–70% Lower Cost

No NI, pension, sick pay or recruitment fees — just a predictable monthly rate.

No Fixed Overhead

Scale your VA’s hours up or down as workload changes, with no redundancy process.

Live In Your Time Zone

Your VA works your hours, so handoffs happen in real time, not overnight.

How We Match You With The Right VA

Our onboarding process is built to get a VA fully productive inside your business within days, not months.

We start with a short discovery call to understand your workload, the tools you run (Google Workspace, Microsoft 365, your CRM), and your working hours. From there we match you with a VA who already has relevant experience — not a generalist learning on the job.

Every engagement includes a short trial period so you can confirm the fit before committing long-term, and a dedicated account manager stays attached to your account throughout — so if anything needs adjusting, it’s a five-minute conversation, not a support ticket.

Full-Time, Part-Time or Hourly — You Choose

Every business’s workload is different, so we offer three ways to bring a VA onto your team. You can start on one plan and move to another later as your needs change — see our Pricing page for exact rates.

Full-Time VA

8 hrs/day · 5 days/week

A dedicated VA working a full working week as an embedded member of your team.

Part-Time VA

4 hrs/day

Ideal if your admin load is real but doesn’t justify a full-time hire yet.

Hourly Block

60 hrs/month, pay-as-you-consume

Best for project-based or fluctuating workloads — top up as needed.

What's Included In Every Engagement

Tools you already use — we work inside your existing Google Workspace, Microsoft 365 or CRM setup; we don’t ask you to switch systems.
A weekly check-in — a short call or async summary so priorities stay aligned as your week changes.
A dedicated account manager — one point of contact for anything that needs adjusting, from hours to task scope.
Secure data handling — NDA-covered staff and role-based access; see our Data Security page for details.
A no-fuss trial period — confirm the fit before committing, with the option to request a different VA at no extra cost.

Frequently Asked Questions

Where are your virtual assistants based?

We offer both UK-based and offshore VAs depending on your budget and coverage needs — we’ll recommend the right fit on your discovery call.

What software do your VAs use?

Whatever you already run. We don’t force a switch to new tools — your VA is trained on your existing Google Workspace, Microsoft 365, CRM or project management setup.

Can I change my VA if it's not the right fit?

Yes. You can request a different VA during the trial period, and at any renewal point after that, at no extra cost.

How quickly can a VA start?

Most clients are matched and onboarded within 5–10 working days of their discovery call, depending on the complexity of the role.

Is there a minimum contract length?

No long lock-in contracts — plans run month-to-month after the initial trial period, so you can scale hours up, down, or pause as your needs change.

Related Services

Explore related services: Administration · Data Entry · Customer Service · Pricing.

Ready To Build Your Virtual Assistant Team?

Book a free consultation and we’ll scope exactly what you need — full-time, part-time, or hourly.