Our Unique Outsourcing Model

Outsource Any Office Work in Any Field or Profession:

Swift BPO enables companies, particularly SMEs, anywhere in the world to outsource just about any office work, irrespective of the field or profession. We help these companies hire a full-time dedicated team member who works for them exclusively from one of our fully-equipped, professionally managed offices. We’ve moved outsourcing beyond what’s traditionally considered ‘suitable’ for remote work — as a result, clients can now hire dedicated staff to handle everything from highly technical processes to day-to-day back-office tasks. Among the most frequently outsourced domains are software development, IT support, digital marketing, content writing, graphic design, data entry, bookkeeping, and customer service.

How Does It Work?

Brief Us

Send us your job requirement

Pick the Best Resumes

We send you resumes of screened and shortlisted candidates

Choose Your Team

Interview selected candidates via phone or video conference. Assign them tests, if you want

Kick Start

If happy with the results, hire them straightaway and start working

The Dedicated Employee Model
With Swift BPO, you outsource by hiring your very own dedicated team member. Hiring with us is just like hiring a local employee in your own country.
We were among the first to pioneer the Dedicated Employee Model in the outsourcing industry.
This is a direct ‘single client-single employee’ model where there is close interaction and online collaboration between them regarding work, deadlines, and attainable targets. Here is how it works:
  • Assign to your employee the work you want them to complete
  • The employee adheres to your instructions, directions, and guidelines
  • Supervise and monitor your employee’s work and provide any necessary training – remotely
  • Our advanced communication technology ensures high levels of collaboration and interaction with your employee
  • Your employee will ask you questions, keep you updated about their progress, and will work in accordance with the deadlines you specify
In short, you exercise the same level of control over your dedicated team member as you would over an in-house employee — the only difference is that they work remotely from one of our offices.

The best part…

The best part of hiring a dedicated team member is that it doesn’t feel like outsourcing! The risk factor is minimal, collaboration is easy, communication is smooth, and scaling your team up or down is a breeze. A ready-made office, the benefits of a full-time employee, modern technology, and the latest hardware and software — without the hassle of local employment regulations or labour law — is what outsourcing with Swift BPO is all about.
Hire A Dedicated Employee
The Team Model
Swift BPO’s Team Model is built for clients outsourcing IT and software development — from WordPress and full-stack web builds to mobile apps and custom software.
The Team Model follows a tiered approach, with a Technical Team Lead heading the chain of command, supported by senior developers and engineers.
Depending on the number of hours per day you’ve opted for, your entire team collectively delivers that coverage. If you need more hours at any point, just let your Team Lead know and they’ll scale delivery accordingly.
The Team Model lets you mix and match the roles you need. For example, you could bring on 3 web developers, 1 QA tester, and 1 designer for a single project.
  • Client control: Unlike outright project outsourcing, our Team Model allows the client to project manage his/her work and get a steady update regarding the progress of the project.
  • Access to the team: Unlike project outsourcing, our Team Model ensures that the client has direct access to his/her virtual team as well as the Technical Team Leader.

The best part…

Swift BPO’s Team Model gives you all the advantages of a Dedicated Employee, without ever worrying about a team member going on leave or falling sick and your work stalling.
Hire Team Model

Swift BPO’s Role

We don’t direct, instruct, or train the employee you hire, and we don’t interfere in how the work gets done — all work-related instructions come from you. Here’s what we handle instead:

Hardware:

Your team member is equipped with a modern laptop or desktop PC. Other peripherals — a high-resolution scanner, printer, webcam, and headset — are provided as standard.

Telephone with a local number:

We can set your team member up with a phone number local to your country, so calling them is exactly like dialling a local number.

Software:

We provide and maintain all commonly used business software and keep systems current and secure.

Well-maintained office:

To keep your team productive, our offices are maintained to a professional standard with reliable high-speed internet, backup power, and comfortable, well-equipped workstations.

Employment tax, insurance, and labour law:

It’s exclusively our responsibility to handle employment tax, insurance, and labour law — you don’t have to worry about any of it. We legally employ the team member you hire, and you enter into a service agreement with us that covers office space, hardware, administration, supervision, management, customer support, technical support, HR, and payroll — plus a team member who works exclusively for you, full-time or on the hours you agree. Though you’re not their direct legal employer, in practice your dedicated team member takes instructions from you and works for you just like any other member of your team.

Supervised, professional environment:

Our HR executives and managers work from the same professional office environment as your team, so we monitor and support their work at all times.

On-the-ground management:

Our physical presence lets us implement your directions in real time, resolve issues quickly, and follow up with your team member directly — keeping the whole process on track.

Technical support:

Our IT department is on hand to resolve any technical issues your team member runs into.

HR:

Our HR team handles attendance, leave, holidays, appraisals, and day-to-day people management, in line with your policies.

Customer support:

Our customer support team is available to help with any account or employee-related matter — reach us by email or phone.

NDA and ownership of work:

Our contracts include clear confidentiality and IP ownership provisions, and every team member signs a Non-Disclosure Agreement when they join, to protect your data and information.

Summary:

We handle everything outside the work itself — so you and your team member can focus solely on getting the job done.
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